Candlewood Suites Austin-Round Rock, an IHG Hotel

Close to a lovely Downtown and several convenience stores, if you're unable to make your way to one of the local HEB's the nearby gas station is a great place to get some water and snacks for your first night (not that clean but it serves its purpose). The room was clean, no odor, comfy for two people staying for two weeks, great AC and kitchen facilities. Staff was very friendly and quick to assist with fresh towels or remagnetizing cards left next to a phone. Several very nice restaurants are within walking distance but the highway traffic (which IS audible from a facing room but not even louder than the AC), lack of clear crossing places and in my case the heat made an Uber an excellent choice for dining or shopping trips. The outlet mall a few miles away made for a lovely day out and Downtown has several bars and a great donut place. All in all a nice, quiet hotel with great room amenities and nearby venues.

The staff was exceptional - very friendly and extremely helpful. Lidia, Veronica and Amanda went above and beyond to help me out when a mistake on my part caused my employee to be without a room for another week as this location was completely booked and had no available rooms, and the situation was so that it made more sense for me to move to another hotel rather than him. I was already late to an appointment and had appointments scheduled every 30 minutes for the next 3 hours so literally had very little time to pack up my room and my frustration was very visible to these wonderful women. Just as I was throwing my clothes into my suitcase (literally) and gathering all the rest of my stuff (I don't pack light and had accumulated huge stacks of paperwork this trip), Veronica knocked on my door and asked me to stop packing and give them 10 minutes to see if they could work something out for me and they DID!! They certainly had no obligation to me to go to any effort to help me out, nor did I expect that they should or would, They just did!! They worked out several more issues before it was all over and quickly relieved my tension. These ladies deserve 50 stars, not just 5 and I am forever grateful. I am thankful and feel blessed that my journey (and mistake) brought such a wonderful experience to my day and put a smile on my face. They deserve an award and huge BONUS!! Thank you ladies!! You ALL ROCK!! Candlewood Round Rock you are blessed with such amazing staff! Appreciate them please - it is so very rare to find employees willing to go an extra mile or two these days simply to help out a frustrated customer they don't even know! You'll know me now - I will now be staying at Candlewood on my monthly trips to Austin!! Keep the light on for me ;)

It had a separate living room and bedroom and a full kitchen. It was clean and comfortable.

I really enjoyed the room and the bed was the best!! One of those you don't want to get out of. They have a room to get snacks and drinks. I will stay there anytime I am in the Austin area.

everything was great! great little suit with a kitchenette area. had a stovetop microwave dish washer full fridge/freezer and sink. along with several dishes. had shampoo conditioner and body was in whole containers on the shower wall which was really nice. at check in Kathy saw my last name and started singing “I’m sorry miss jackson, i am for real” made my night!